Hello,
How I change the main account members name? My mother is the main name but she is in hospital with cancer and not well enough to call Virgin herself. Is there an easy process? The monthly payment already comes out of my bank account.
Sorry to hear of your current situation. Try the information below for long term illness
https://www.virginmedia.com/help/billing-and-payments/change-account-holder
Forum TeamHi IronsideUK,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're really sorry to hear about your mums condition. Virgin Media don't offer a change of name on the account however our Critical Illness team can help by closing the account in your mum's name, and opening a new one under your name. You can reach them by calling the team on 0800 952 2302. They're available 8:00am – 4:30pm from Monday to Friday and are closed over the weekend.
Many thanks,
