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Vishesh's avatar
Vishesh
Joining in
2 years ago

Change of address - Early Disconnection Fee

Hi Molly,

I found your post here and took a sigh of relief in the hope that you could sort me out as well. 
I am in a similar situation where I have had to move out of my current address as the rent has gone through the roof, and moving to a cheaper house to make ends meet. 
The new address is not serviceable by Virgin Media. I am six months into the contract and have been asked adamantly by your customer service agents to pay 150 euros as cancellation fee. 

From your reply, it seems I just need to get the form to fill and send proof of new address. Could you please help me with this I will be greatful! 

cancellation
Poor customer experience

3 Replies

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  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Hey Vishesh Thanks fro reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the experience you've had with the team to try get this matter sorted out.
    I will assist you this and help sort this out.

    I will send private message to further assist. 

    Kind regards,
    Ilya.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    2 years ago

    Thanks for speaking with us today Vishesh on the VM forums. 👋🏼

    Although we couldn't assist directly as the query needed to go to VM Ireland.
    I'm glad I able to point you to the right direction and assist you there to which the team was able to help out.

    If you have any queries - we'll always be there to support. 🧾

    Kind regards,
    Ilyas.