The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Although I do not think VM staff members on the board can do contract changes.

Thanks for reaching out to us Laimonas, and a very warm welcome to you!

Can you please confirm if you've been able to speak to our team on 0345 454 1111 or 150 from a Virgin Media landline to discuss the package change?

If so, can you please confirm how the call went and if what has been advised has been honoured?

Thanks,

David_Bn