Forum Discussion

Laimonas's avatar
Laimonas
Just joined
9 months ago

Change my Virgin Media package?

How to change my Virgin Media package?

 

 

[MOD EDIT: Subject title changed for clarity]

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Although I do not think VM staff members on the board can do contract changes.

  • Thanks for reaching out to us Laimonas, and a very warm welcome to you!

    Can you please confirm if you've been able to speak to our team on 0345 454 1111 or 150 from a Virgin Media landline to discuss the package change?

    If so, can you please confirm how the call went and if what has been advised has been honoured?

    Thanks,

    David_Bn