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chanty153's avatar
chanty153
Just joined
8 days ago
Solved

Change mobile number listed on my account

Hi I need to change my mobile number as the last digit is incorrect. I’m not sure why as autofill is correct and I wouldn’t have put the digit it has at the end regardless. 
I also only got my broadband installed on Thursday and I’m already having an engineer out to sort it out as the broadband does not work even going through the online checks. I need your mobile number updated before the engineer comes on Wednesday. 

installation
new customer
  • chanty153's avatar
    chanty153
    5 days ago

    Hi Martin

    Unfortunately it does not give me an option to update my mobile number. It says I have to call and then go through the telephone system which doesn’t work. 

    can someone send me a secure message so I can change my mobile number before the engineer visit tomorrow? Or a number for me to call so I can speak to a person? 

    many thanks

3 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    6 days ago

    Hi chanty153,

    Thank you for your post and welcome to the community. 

    If you have access to your online account you should be able to update your contact Mobile number there. 

    Have you been able to try that?

    ^Martin

  • chanty153's avatar
    chanty153
    Just joined
    5 days ago

    Hi Martin

    Unfortunately it does not give me an option to update my mobile number. It says I have to call and then go through the telephone system which doesn’t work. 

    can someone send me a secure message so I can change my mobile number before the engineer visit tomorrow? Or a number for me to call so I can speak to a person? 

    many thanks

  • chanty153's avatar
    chanty153
    Just joined
    5 days ago

    Hi again

    I’ve just worked out where to change it. It’s not the best place to be but I have now done so. 
    for anyone else that has this issue, you can change your mobile number in the marketing preference section. 

    thanks again!