Forum Discussion

Bmfield's avatar
Bmfield
Joining in
2 months ago

Can't update contact number

When I try to update my contact number on Marketing and contact preferences, it saves it but as soon as I click off the webpage and then go back in again, it's showing my previous contact number which is 21 years out of date!

If I click on Save changes further down the page, I get the error message 'Sorry the changes you made were not saved, please try again later.'

How can I update my contact number so it saves?

Additionally, despite my bills and other contract information going to the email address on my account (non-VM), I still get some email from VM sent to my old ntlworld.com address which I haven't used for 7 years. Is there any way of getting all VM emails sent to my current email address?

  • Sabrina_B's avatar
    Sabrina_B
    Forum Team
    2 months ago

    Hi Bmfield 👋.

    Thanks for reaching out to us, sorry to hear that you are having issues with changing some details on your account. So that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina