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tins's avatar
tins
Joining in
2 years ago

Can't see new account after house move

Hi Guys,

I recently moved house and broadband went live at my new property yesterday. However, when logging in to my account I am unable to see any information relating to the new account. It just shows my old account with £30 credit. Would somebody to able to help?

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  • Paul_DN's avatar
    Paul_DN
    Icon for Forum Team rankForum Team
    2 years ago

    Hi tins,

    Thank you for reaching out to us in our community and welcome back, sorry to see you have been unable to sign into your Online account since moving, I will be more than happy to help, please look out for a white envelope to join a private chat.

    Regards

    Paul.