Forum Discussion

pentode's avatar
pentode
Dialled in
3 days ago

Can't log in to my account

Funny things are going on here-: The last few days I'm unable and still am to log into my VM account BUT I can still send E-mail's  using Firefox with the same E-mail addx, here's where the 'funnies' come in - don't ask I dunno...! I was unable to log in here yesterday, same to day with no joy I struggled and struggled I tried as a last resort  BINGO, I logged in and here I am!

Still can't get into my VM account, needless to say I can't read or send E-mails there, I just ried whilst writing this!

I've put a letter in to Head Office via recorded delivery, seriously VM needs to get their act together, phoning or E-mailing for help is one ALMIGHTY JOKE isn't it?  AND VM wants us to refer a friend!!!! If I get no response I'm off to SKY and VM can shout and scream about their contract.

The service is completely dire - non exsistent infact, so what is just going on here? It is for sure a VM doing, there is far too many ding-dongs about this kind of activity recently. 

 

 

7 Replies

  • pentode's avatar
    pentode
    Dialled in
    8 hours ago

    Hi Steven_L 

      At the 50 millionth attempt I manage to log in, I just noted something I've never noticed before.... still that had never given me problems before all this started this week.

    AS said before I get  'Refresh the page message and try again'  after log in attempt.

    What I notice  just now was my User name, I sign in with a capital P..... lo and behold after all this time I never noticed - LOOK at my user name as on this forum it shows a lower case p in my user name - could this cause a conflict??

    Now for the other problem with signing in to my account, sometimes it just sits there and stirs at me, sometimes it ask's for an alternative E-mail address.

    Is this a permanent fixture and why is this, IS VM doing away with E-mails?? I am certainly not happy about this and planning on leaving, also planning to stop paying by direct debit. This is a NO NO for me.  As far as I am concerned VM is the provider and it is their Email that should suffice. I won't be getting an alternative Email account to learn about their bills!

    I will say this, since VM got hold of Blueyonder the service has gone down hill,  being a Sky subscriber I am considering joining them..... AND it's a darn sight cheaper too, being in contract WILL NOT fear me one bit.

     

     

     

  • pentode's avatar
    pentode
    Dialled in
    16 hours ago

    Sorry for late reply, again I wasn't able to log in AGAIN to THIS forum! 

    All I got was 'Refresh the page', I can not log in to my VM account sometimes I get nothing or  it's asking me for an alternative Email address.

    THIS will NOT do, I am not having an alternative Email from another company to access MY  VM account - out of the question. There was non of these problems with Blueyonder! Is there a reason for this?

    I have written to VM HQ using registered mail. I have made enquiries with Sky for my phone and broadband, as can be noted I have had MORE than enough with VM antics. It is no wonder why people are leaving and leaving in droves.... soon count me as one of them.

    I am also considering of cancelling my paying by direct debit. When will be the next time I am able to log in don't ask, don't appologise it isn't YOUR fault.

     

    • pentode's avatar
      pentode
      Dialled in
      13 hours ago

      FYI, Just happened again, I was unable to log in and I tried and tried again. I got 'Refresh the page and try again' I get the same result on another computer. 

      I can do anything but get to this comunity site, My Virgin is a big  no no.

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        11 hours ago

        Thanks for coming back to us pentode. Are you able to expand on the issues that you're experiencing. 

        Are you getting any error messages, when trying to access your account, have you been able to successfully link your Virgin Media account to your Virgin Media O2 ID?

        Kind Regards,

        Steven_L

  • taylor21's avatar
    taylor21
    Tuning in
    2 days ago

    I still can't log in to VM on my PC or my mobile but I can access my emails on my ipad luckily but that might change.  Is it too much to ask VM to give an update. This is affecting lots of people and not just a few accounts. 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 days ago

      Sorry to hear you are also having some issues taylor21.

      Are you also getting any error messages or it just working randomly for you? 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 days ago

    Hey pentode, thank you for reaching out and we are so sorry to hear you are having some issues with your account.

    We can see you've spoken to the team since this post, did they manage to help at all?