Forum Discussion

Bethany93's avatar
Bethany93
Joining in
4 months ago

Can't downgrade

My contact ended on the 21st of august totally past my mind and have been away

so today I thought I'll change my package online like I did the time before as they is no way I can afford 77 pound for just Wi-Fi

it does not give me the option to down grade I go onto the change my package and it just shows me my bill go on to the website click on the packages that I'm guessing are for new customer and as soon as I click a packed then log in to my account it takes me straight to my bill page 

4 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 months ago

    Your contract finished on 21st August, so you are now on a monthly rate. You can either phone in and negotiate a new contract, or give 30 days notice to cancel. 

    • Snapbox6's avatar
      Snapbox6
      Hanging out
      4 months ago

      Oh dear;

      "I can't be bothered with changing providers"

      Well so why should VM offer you anything? You have just admitted that can't be bothered to put the work in to change? Frankly if I were in charge, I’d demand ten times the amount for  you!

      "I can't be bothered with changing providers"

      Think about it!

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    4 months ago

    If you do call in just don't tell the agent that you "can't be bothered with changing providers". This might undermine your delicate game of poker. 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 months ago

    Hi Bethany93 

    Thanks for posting and welcome to the community.

    You can check offers available to you in your online account, just log in and go the upgrades/offers section.

    You can also either call the team on 150 / 0345 454 1111 option 4, or message via Whatsapp on +44780 308 9684 and the team will be happy to check offers.

    Best wishes.