Forum Discussion

robh12's avatar
robh12
Joining in
5 months ago

Can't create My Virgin Media account

Hi I'm trying to create a my virgin media account for my new service but everytime I try it just freezes after the password step.

My account was set up over a week ago and my service is live and connected.

Any ideas?

Thanks

Rob

2 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    5 months ago

    Hi robh12 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having when trying to register for My Virgin Media 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,

    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    5 months ago

    Hi robh12, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel