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robh12's avatar
robh12
Joining in
22 days ago

Can't create My Virgin Media account

Hi I'm trying to create a my virgin media account for my new service but everytime I try it just freezes after the password step.

My account was set up over a week ago and my service is live and connected.

Any ideas?

Thanks

Rob

2 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    22 days ago

    Hi robh12 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having when trying to register for My Virgin Media 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,

    Daniel

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    22 days ago

    Hi robh12, thank you for speaking to us via private message.

    If you have any further issues or queries, please don't hesitate to contact us.

    Regards,
    Daniel