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porter341's avatar
porter341
Joining in
2 months ago

Can't create a My Virgin Media account

Hi,

Everytime I try to create a My Virgin Media account the page just sticks on "Request In Progress" during the create password page. 

I've searched the forums and seems like this has happened to other people but can't seem to find a public solution. I had a self installation kit which was activated on 19/02. 

Any help would be appreciated. 

Thanks,

Adam

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 months ago

    Hi porter341 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you're having 😔

    In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    Regards,
    Daniel

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      2 months ago

      Hi porter341, thank you for speaking to us via private message.

      If you have any further issues or queries, please don't hesitate to contact us.

      Regards,

      Daniel