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Dreadzy's avatar
Dreadzy
Joining in
29 days ago
Solved

Can't create a my virgin media account?

Every time I try online it's says 'We can't find an account with the details you've provided.' I enter my last name, account number and area reference but nothing! 

any help would be appreciated 👍🏾.

  • Kath_P's avatar
    Kath_P
    28 days ago

    Hi Dreadzy, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue registering for My VM. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

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  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    28 days ago

    Hi Dreadzy, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue registering for My VM. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks, 

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      28 days ago

      Hi Dreadzy, 

      Thanks for sticking with me via private message. 

      I'm glad I was able to get everything sorted for you. 😊

      If you have any further issues, please pop back to us in the Community. 

      Take care,