Everytime I ring up they hang up on me halfway through, or send my call off to into the infinite hold music for hours on end.
They've tried charging me 80 for a service change which never happened, refused to apologise, and now refuse any contact about me cancelling.
I've cancelled the direct debit my end, is writing a letter now my only recourse?
UnhappyChappy1 wrote:Everytime I ring up they hang up on me halfway through, or send my call off to into the infinite hold music for hours on end.
They've tried charging me 80 for a service change which never happened, refused to apologise, and now refuse any contact about me cancelling.
I've cancelled the direct debit my end, is writing a letter now my only recourse?
All that cancelling your direct debit will do is cause a bad credit rating. VM don't care as they are known for sending bailiffs to collect what is due to them.
And yes, sending a letter is the only other option, unless you want to move to another ISP, in which cause you can use OTS.
I'm happy to pay the final bill but they refuse to explain what the added charges are for or why they're appearing. Everytime an agent starts investigating I mysteriously get disconnected.
Thanks for reaching out to us UnhappyChappy1, and a very warm welcome to our Community Forums!
Sorry to hear that the cancellation has been a difficult process and the billing on the account has not been explained to you.
Check out the envelope in the top right hand corner for a private message from me, and I'll seek to offer assistance where possible.
Thanks,
David_Bn
Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/t5/Community-Natter/Breaking-OFCOM-investigating-VM-over-difficulty-cancelling-VM/td-p/5365110
