Forum Discussion

UnhappyChappy1's avatar
UnhappyChappy1
Tuning in
2 months ago

Can't cancel

Everytime I ring up they hang up on me halfway through, or send my call off to into the infinite hold music for hours on end. They've tried charging me 80 for a service change which never happened, ...
carl_pearce's avatar
carl_pearce
Community elder
2 months ago
UnhappyChappy1 wrote:

Everytime I ring up they hang up on me halfway through, or send my call off to into the infinite hold music for hours on end.

They've tried charging me 80 for a service change which never happened, refused to apologise, and now refuse any contact about me cancelling. 

I've cancelled the direct debit my end, is writing a letter now my only recourse?

All that cancelling your direct debit will do is cause a bad credit rating. VM don't care as they are known for sending bailiffs to collect what is due to them.

And yes, sending a letter is the only other option, unless you want to move to another ISP, in which cause you can use OTS.

  • UnhappyChappy1's avatar
    UnhappyChappy1
    Tuning in
    2 months ago

    I'm happy to pay the final bill but they refuse to explain what the added charges are for or why they're appearing. Everytime an agent starts investigating I mysteriously get disconnected.

    • David_Bn's avatar
      David_Bn
      Forum Team
      2 months ago

      Thanks for reaching out to us UnhappyChappy1, and a very warm welcome to our Community Forums!

      Sorry to hear that the cancellation has been a difficult process and the billing on the account has not been explained to you.

      Check out the envelope in the top right hand corner for a private message from me, and I'll seek to offer assistance where possible.

      Thanks,

      David_Bn