JamesPF
11 months agoJoining in
Can't access VM account - No user data is found with the given email
My VM email has been hacked. I contacted VM 6 days ago, but my email password couldn't be reset, even with the help of VM Support.
VM Support arranged for my Memorable Word to be sent to me in the post. this was going to allow me to access my account so I could reset my password. The memorable Word has arrived in the post and I'm now trying to reset my account/email password(s).
- I load My Virgin Media login page and enter my email address and my old password. System responds that email/password is incorrect.
- I click on link to reset my password, enter my email address and system responds 'No user data is found with the given email'.
- I've even tried to register as new user with my original email address and system responds that email address already exists!
Been trying to call VM support for over 90mins so far this afternoon. Still waiting for someone to answer the call.
Please help.