Forum Discussion

ChrisU's avatar
ChrisU
Tuning in
4 hours ago

Can't access online bill

(I thought I'd already posted this query but it seems to have vanished).

I just received an email telling me that I have had "usage charges" applied and inviting me to "click here" to view the bill in detail.   I tried that link but it led to a blank page, and subsequently tried accessing the bill via the Virginmedia website and then via the App, both of which led to continuous circular links in the Virgin Media help and support area, but no bill.  

How do I access it - presumably this a contractual obligation on Virgin's part?

1 Reply

  • Rebecca_CI's avatar
    Rebecca_CI
    Icon for Forum Team rankForum Team
    9 minutes ago

    Hi ChrisU,

     

    Thank you for getting in touch


    We’re sorry to hear you’re having issues accessing your bill. We’re here to help!

    To assist you, we’ll need to access your account, which means completing some quick security checks. We’ll send you a private message shortly to get started.