Forum Discussion

DynamiteKid1982's avatar
DynamiteKid1982
Joining in
2 days ago

Can't access my virgin media account or email.

This has been an ongoing issue for months. Everytime I try to sign in or even register I get the message saying. This Virgin Media email address isn’t valid. I have phoned up support twice who were no help at all, they just said it's an error their end on the first occasion, second time they told me someone would call me within 5 working days. A month later and still nothing.

account
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3 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    9 hours ago

    Hello DynamiteKid1982,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your email and online account.

    Have you been able to create a Virgin Media O2 ID for the email address that you're trying to access?

    Kind Regards,

    Steven_L

    • DynamiteKid1982's avatar
      DynamiteKid1982
      Joining in
      7 hours ago

      Hi, no I haven't been able to with the email address linked to my account. It keeps telling me my email address isn't valid.

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        5 hours ago

        Thanks for the update on this DynamiteKid1982, so that we can take a deeper look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks.

         

        Sabrina