Re: Can't access account settings

I have the same problem as people in this thread:

Can't access account settings | Virgin Media Community - 5679423

Unable to access account settings no matter the browser or device and having stopped VPNs and cleared caches. This happens on both the website and the app.

I've contacted VM twice about this, once by phone and once by the online chat. Both ended with a raised ticket but I've yet to hear back from either. It's now nearly a month since the second ticket was raised and two since the first was raised.

Is there any way of fixing this?