Can't access account settings

Question

I had my service installed yesterday and everything works fine except I can’t access Account Settings. The page won’t load and shows: “Oops, looks like something's gone wrong on our side. Please try again.”

I’ve tried:

Multiple devices (laptop and phone)
Different browsers
Clearing cookies/cache
Using the mobile app

The issue persists across all of these, so it appears to be on your side. Could you please investigate and let me know when this will be fixed?

If you need any details (account number, email, etc.), I’m happy to provide them.

Adduxi · Answer

AFAIK, it will take a few days before you can access your account.&nbsp; Try again in a day or two.

pekky · Answer

i see, thank you so much, i will try again in a day or two&nbsp;

Forum Discussion

Can't access account settings

2 Replies

Related Content

Problem accessing SECONDARY email accounts

Help! How to access account settings for secondary email address

Forbidden access to primary account mail.virginmedia.com

Cannot access my virgin media account

Can’t access ntlworld email account