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dmcdonnell28's avatar
dmcdonnell28
Joining in
1 year ago

Cant acces account online

Cant access online account. Have forgotten password the reset password link doesn't work. Just get an error message about not enough info being setup on account to reset password. Everything has been setup for ages.

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  • Sabrina_B's avatar
    Sabrina_B
    Forum Team (Retired)
    1 year ago

    Hi dmcdonnell28 👋.

    Thanks for reaching back out to us, apologies for the issues that you are having with your online account. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

    Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina