Forum Discussion

barryzimmo's avatar
barryzimmo
Joining in
5 months ago

Cannot Verify Email on New Setup

The new set up is mind numbing, you have to verify so many things just to get into your account. I cannot link to this new setup with my account. I lost access to the email I registered my account with many years ago. I did get the email changed to a new one I had access to and that was fine, but this new system lets me get so far with the transfer to the new setup, but then it still for some reason wants me to verify with the email I no longer have access to.

I cannot find anyway to contact Virgin Media, so had to come on here to get help. Please can a virgin media rep contact me to get this fixed. I just want to be able to login to my account.

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    5 months ago

    Hello barryzimmo,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L