Hi,
Every time I try to login in to my Virgin Media account, get as far as inputting my email and then I get an error message. I don't even get to the password page it just gives me an error.
I have tried a new browser, clearing cache and cookies, and trying in incognito mode. Nothing works. I am a new customer and need to setup my account details but cannot access my account.
This post has been moved here as it is not a VM email related issue. As a new customer you will have a non Virgin media email address as your account username.
This is the first time I have seen a post referring to the FSB50 error when using a third party email address.
The VM Forum Team should respond here in due course.
Hi jamesm9994 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the issue you're experiencing 😔
Just to confirm, is the error code "FSB50" showing up after inputting your e-mail address and then clicking on the "Sign in" button?
Also, would it be possible to provide a screenshot of what you're seeing?
Please pop back to us at your earliest convenience.
Thank you for your support Graham_A 👍
Regards,
Daniel
