Forum Discussion

Sandra1601's avatar
Sandra1601
Just joined
4 months ago

Cannot access My Virgin Media

I cannot get logged into my virginmedia.   I have lost all my passwords and no id verification works.  What can I do?

3 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    4 months ago

    Hello Sandra1601,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your online account at the moment. 

    Have you tried to go down the 'Forgotten Password' route at all? 

    Kind Regards,

    Steven_L

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        4 months ago

        Hi Sandra1601 👋 Thanks for getting back to us! 

        Sorry to hear that you can't find the 'forgotten password' option - what options do you have when you put in your email address at the sign in page? 

        If you haven't ever successfully signed in via the new VMO2 ID platform, it may be worth trying the 'register' option instead. 👉 https://www.virginmedia.com/my-virgin-media/login 

        Let us know how you get on, and please feel free to add in any screenshots! (Just be sure to remove any private personal information such as your email address when posting these publicly.)

        Thanks for your patience and co-operation! 🌞