Forum Discussion

ChrisM78's avatar
ChrisM78
Tuning in
4 days ago

Cannot Access my Virgin Media Account

Since yesterday after following the New Login procedures I am unable to log in to my Virgin media Account and access my Webmail. Every attempt to Login now fails with the following message:

Sorry, we can't sign you in just now

Don't worry, it's just a quick pause to help keep your account safe.

Instead:

  • Use a device you've signed in on before
  • Try again from a familiar connection
  • If you're on a VPN, switch it off and have another go

Still stuck? If this keeps happening, get in touch with us (quoting reference IDF-12B) and we'll help sort it.

I get the same problem when trying to access webmail from my mobile and after verifying my email address I just get trapped in a Loop as I get asked to Verify my email address again.

Looking at various posts it seems that this is or has been a problem since the new Login procedure was introduced.

I have tried numerous times over the past 24 Hours to login - all to no avail  and I was not aware of this requirement when I first tried to login in to my Virgin Account yesterday. Maybe Virgin should have sent it's Customers an email to advise them of the new procedure.

Is my Account now Locked or suspended ?

This is all very frustrating and needs an urgent repsonse and a Fix as I need to chec

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    4 days ago

    Thanks for reaching out to us ChrisM78, and welcome back to our Community Forums!

    Sorry to hear of the issues you've been experiencing with our online services.

    Do please check out the envelope in the top right hand corner and I'll be best placed to look into this with you see if we can help you regain access to your account, with the assistance of our IT team.

    Thanks,

    David_Bn