Forum Discussion

MK23's avatar
MK23
Tuning in
4 days ago

Cannot access App - linked to an old email

Hi

Someone please help! Since last Tuesday the I used chat to resolve this. The colleagues on there keep assuring me it’s with IT and being resolved but 7 days later nothing! With numerous complaints logged. 

since the app update I cannot log into my account as it’s linked to an old email address I cannot access to verify it. The team on chat say they’ve updated the email address but it does not work and they just do not get it and keep giving false promises it’s with IT and will be resolved in 24 hours! And it never happens. I have an IT ticket number and complaint numbers but I’m getting nowhere. Cannot access on the website or the app! 

1 Reply

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    4 days ago

    Hi MK23,

    Thank you for your post. We're very sorry to hear about the issues you've had with your online account. 

    We can certainly take a look into this. I will private message you now to confirm your details. 

    ^Martin