Hi everyone. I rang virgin today to cancel my contract which ends on 2nd January. They’re trying to increase to £57 a month for 200mb of broadband, didn’t seem interested in keeping me when I told them to cancel then. Wondering if I will receive a call back or not? My contract was £28 a month for 200mb didn’t want to pay even that was hoping for £24 as I’ve seen people get it for £21! Just far too much for me.. any help please
You might get a call back from retentions, but in any case if your current 12/18/24 month contract ends on 2/1/24 you will just be placed on a monthly rolling contract. To cancel you MUST give 30 days notice, so it will not terminate on 2/1/24 unless you pay an exit fee, probably just 1 months fees. If you wish to terminate your contract I would send a ‘signed for’ letter to cancel it, the only sure fire way to know it’s cancelled, but don’t forget the 30 days notice.
Hi Anudhs 👋 Welcome to the community! Thank you for posting.
Sorry to hear these concerns regarding your cancellation. Did the team specifically advise you should expect a call back?
Generally we do not offer support with package changes via the community forum as these are best completed in real time. You can view available packages via your my VM account 👉 virg.in/myVM or get in touch with the team via 👉 https://virg.in/contactvm on 📞0345 454 1111 or 150 from a VM landline & WhatsApp 📲+447305 327 11.
However, if you are needing support in confirming your cancellation has gone through please let us know.
Wishing you all the best. 🌞
