I recently got evicted from my house and everytime I ring to cancel my broadband, I get told that I have to pay a cancellation fee of £139.11. It's not our fault that we got kicked out and we have now been moved into temporary accomodation. I can't use the WiFi now so there's no point in paying. I understand the cancellation fee but I wouldn't be cancelling if I didn't get evicted. I saw another thread where someone had the same issue.
Forum TeamWelcome to the community forums
So sorry to hear that you've been evicted from your home and with your concerns over the early disconnection fees. Early disconnection fees are still usually valid if customers have been asked to move home. Are you able to take your services to your new address? You can check this on the postcode checker here.
If so, then speak with our Movers team here and they'll be able to transfer the services to your new address.
I don't have a new address because we have been moved into temporary accomodation. We don't need the WiFi now and there's no point in paying for it. Someone said on a different post that you don't need to pay it if you've been evicted
If it's a section 21 eviction the forum team should be able to help you https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Served-section-21-Dreding-the-early-disconnection-fee/m-p/5532809#M261938
