Cancelled VM contract, not reflected on MyVM account.

Question

Hi all, as above I cancelled my services today by phone to take effect when the contract expires on 19.2.26. I've had confirmation by email and strangely on google message also but logging in to myVM account there is no mention of it. It simply says contract expiring soon and links to various offers I don't intend to even look at. Should I be concerned or is the account just slow/not going to update ever ?

Also could I confirm you can take the equipment to an O2 shop (even if you're VM only). I have a hub 3 which I believe does have to be returned and a 500gb Tivo that's about 12-13 years old which I think just needs to be recycled.

Many thanks.

newapollo · Answer

Equipment is usually returned via Yodel in the pre paid packaging which is sent out after the cancellation completes, although it can be returned to an O2 store.

The hub 3 still needs returning.

See https://www.virginmedia.com/help/return-or-recycle-equipment

Failure to return the hub 3 may result in a charge of up to £50 per unit. See the Non Returned Equipment section on https://www.virginmedia.com/legal/price-guides

I suggest also returning the older 500gb Tivo (which needs recycling) along with the hub3 either via Yodel or to an O2 store too.

Ref Yodel drop off points, please try both of the following links to find your nearest store (they have different shops listed)

https://www.collectplus.co.uk/find-a-store

https://www.collectplus.yodel.co.uk/store-locator?v=2.

You can also return the equipment via an O2 store https://stores.o2.co.uk/

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Cancelled VM contract, not reflected on MyVM account.

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