Wonderman2
3 months agoTuning in
Cancelled Services - Keep getting emails to pay £90 for a tv box i did not own
I cancelled my services and upon setting up cancellation noticed i was being charged for 3 tv boxes, notified Virgins team on two different occasions that this was an error, they mentioned it being a mistake and apparently put notes on the account.
We was advised it was an error and they couldn't take the charge off the account but there is a note added and we did not have to pay it. It seems like we're being charged for a box that was sent back/replaced some years ago according to them.
We have received constant emails since the official cancellation date, being pestered to pay £90. Can someone please look into this and read the note on our account and fix this? I am not paying £90 for your screw up.