Forum Discussion

Doug5's avatar
Doug5
Joining in
12 months ago

Cancelled my contract

I sent a letter in December 2023 to cancel my virgin media contract.

Not heard nothing then received a bill bolling period 20th January 

On the bill it says sorry to see you go.

And something about returning the kit

My land line was disconnected about 3 weeks ago and still paying for the phone

today all the channels went off,but wifi still connected

What I want to know is when will my disconnect day be.

I have heard nothing.

I been with VM for many years but I'm not happy at all.

All I want to know is this my last bill?

Also want to know my disconnect date 

So I can goyto another provider.

Kind Regards

Doug

 

 

 

 

  • Alby41's avatar
    Alby41
    Up to speed
    12 months ago

      I would seriously think about making contact with your future intended ISP..... * as soon as  *  ..seeing as VM have disconnected your services ..no ISP will use the VM cabling except themselves ..I would go ahead it could be sometime yet before say another ISP can complete and help you  .... just saying ..😃

  • Steven_L's avatar
    Steven_L
    Forum Team
    12 months ago

    Hey Doug5,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your account cancellation at the moment.

    We can't really advise anything about your account and cancellation in the open forum but I would be happy to take a further look into this for you, however I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L