Cancelled appt

Try the automated service status number 0800 561 0061 to check for any faults in your area. VM can/does cancel tech visits to individual customers if an area fault is identified after the original appointment was made.

A VM person should reply here but it may take a few days. For a faster reply you should try other means of contacting VM.

What VM hub (router) and what TV box do you have? It’s only streaming boxes that totally need a VM hub. Other TV boxes, V6, TV360 and old TiVo do not need the VM hub to just get TV.

This is not a direct line to VM staff who will take 2 or 3 days to get to your post, rather a help/information place where queries are answered by knowledgeable users. Your best bet is to phone customer services.

Hi rkh,

I've moved your thread from  the Tech Chatter board - the forum team don't monitor that forum.

Sorry to say that the forums aren't an instant messaging system and it can take a couple of days for the forum team to pick up your message.

If you need a faster response then you should call 150 from a VM landline, or 0345 454 1111  from any other phone and select option 2 (Faults)

You can also use WhatsApp: 0780 3089 684 or you can contact VM on Social Media by either messaging Facebook: https://www.facebook.com/virginmedia/  or Instagram DM (@virginmedia)

You should also ask customer support/the forum team to add a vulnerability flag to your mothers account. It doesn't help with loss of TV, however it should help with quicker appointments for loss of phone or broadband service when an area fault hasn't been identified.

Hi rkh thanks for posting although we're sorry to hear of your concerns raised here.

We would like to assist but we don't generally have priority appointments for TV issues, they are usually solely for broadband or landline faults.

However please let me send you a PM so I can assist and respond directly when you can!

Many thanks