Forum Discussion

Mikey86uk's avatar
Mikey86uk
On our wavelength
18 hours ago

cancelled 02 Sim, kept Gig1...I think.

Hi guys. 

I recently renewed my contract and clearly informed the salesman on live chat that I was cancelling the 02 sim (which I have done and now in the 30 day notice period) and I wanted gig1 broadband only. He offered a deal, gig1 broadband and Netflix. 

However looking on my contract today it still mentions Volt Gig1 Broadband. 

I have rang up and spoke to retentions and double checked that I was getting Gig1 for 24 months for the price agreed on without an 02 Sim and they confirmed this. 

Does this sound correct or am I just being thrown off because it still mentions the "Volt" wording on my contract. 

2 Replies

  • impy1's avatar
    impy1
    On our wavelength
    18 hours ago

    Hi,if it helps I cancelled my O2 contract over a year ago,but still get volt on my contract which was renewed in April,it seems you are still a volt customer even after ditching the expensive O2 deal

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 hours ago

    Hey Mikey86uk, thank you for reaching out and we are sorry to hear about your O2 sim card issues.

    If you have removed this, it will update in due course around 21 days on your Virgin side do not worry.