Cancellation
Hello,
My contract is coming to an end, so I have sent a recorded delivery letter to the address on the website.
Should you receive notification of the request as I've not heard anything back and nothing has changed on my account. I have the date of delivery and a signature, and have included all the required details. I would like to know the cancellation has been acknowledged before I cancel the direct debit.
Any help or advice would be appreciated.
Hi Jacobus1745
We require 30 days notice so on receipt of your letter requesting a disconnection, this was booked in accordingly.
Once your services have been disconnected, our system will tot up any bills and credits that are left over, and give you a final bill. This is produced up to 30 days after your disconnection, which gives time for any changes you've made since your last bill to show on your account.
If it turns out you’ve got some credit on your account, we’ll pop that amount on a cheque and send it to you in the post.
I hope this clarifies things.