Forum Discussion

Jacobus1745's avatar
Jacobus1745
Joining in
2 years ago
Solved

Cancellation

Hello, My contract is coming to an end, so I have sent a recorded delivery letter to the address on the website.  Should you receive notification of the request as I've not heard anything back and ...
  • Ayisha_B's avatar
    Ayisha_B
    2 years ago

    Hi Jacobus1745 

    We require 30 days notice so on receipt of your letter requesting a disconnection, this was booked in accordingly.

    Once your services have been disconnected, our system will tot up any bills and credits that are left over, and give you a final bill. This is produced up to 30 days after your disconnection, which gives time for any changes you've made since your last bill to show on your account.

    If it turns out you’ve got some credit on your account, we’ll pop that amount on a cheque and send it to you in the post.
    I hope this clarifies things. 
     

Ayisha_B's avatar
Ayisha_B
Forum Team
2 years ago

Hi Jacobus1745 

Thanks for your time via DM. 

The disconnection has been booked.

We're sorry to see you go and wish you the best with your new provider.

Take care 😊
 

  • Jacobus1745's avatar
    Jacobus1745
    Joining in
    2 years ago

    Hello @Ayish_B, thank you for confirming my cancellation. However, since I have made my last payment on the 19th of January, this should provide me with a service until the 19th February as stated in my closing bill. Can you tell me why my service is being disconnected on the 8th of February please ? 

    • Ayisha_B's avatar
      Ayisha_B
      Forum Team
      2 years ago

      Hi Jacobus1745 

      We require 30 days notice so on receipt of your letter requesting a disconnection, this was booked in accordingly.

      Once your services have been disconnected, our system will tot up any bills and credits that are left over, and give you a final bill. This is produced up to 30 days after your disconnection, which gives time for any changes you've made since your last bill to show on your account.

      If it turns out you’ve got some credit on your account, we’ll pop that amount on a cheque and send it to you in the post.
      I hope this clarifies things. 
       

      • Sivangi's avatar
        Sivangi
        Joining in
        2 years ago

        Hi,

        I'm moving my house and want to cancel the broadband connection.