Cancellation questions
My VM contract doesn't expire until May 2024 but a discount is about to come off which will make my monthly payments leap from £59pm to £84pm. I have tried and tried via calls/chats to get a better deal but without success. The web chat people just don't seem to understand what I ask them. I have 125 broadband, Mix TV, and Sky Cinema bolted on.
Sky is currently offering a better package than I currently have for £47pm and that includes Netflix - which would save me another £7 for my existing Netflix subscription, making it £40pm. Even a package with double my current broadband speed comes in below what I currently (£59pm) pay. Never mind the £84pm about to hit me.
VM won't move on price and if I take Sky Cinema off now (to make the price rise less painful) it would mean signing up for another 18-month contract. I don't want that as their deals aren't competitive.
I asked the webchat agent about the cancellation process but it seemed to be too much for their level of English to explain properly. I was told that my cost to cancel now would be £245. Fair enough. However, taking Sky now would save me £84 minus £40 per month. This would pay off the £245 fee in just a few months.
I have 2 simple questions that they couldn't get their head around so I thought someone here might be able to advise. I've not cancelled before as I've been with VM before it was VM in my area and have stayed loyal for around 25 years.
Thanks in advance.