Forum Discussion

Sales70's avatar
Sales70
Joining in
24 days ago

Cancellation of contract

I have cancelled my contract within the 14 day’s cooling off period.  Virgin representatives have agreed this the case and that after the last bill was paid I no longer owe any money.

However I have now received a paper bill for £845.03 final bill.  As this was a new contract that was cancelled within the cooling off period it is unacceptable to receive a final bill of this amount.

Have spoken twice to Virgin representatives I am assured I owe nothing but no one was able to provide this in writing, so why the bill?

 

 

  • Do please let Ofcom know all about your cancellation experience with VM https://community.virginmedia.com/discussions/chatter/breaking-ofcom-investigating-vm-over-difficulty-cancelling-vm-contracts/5365110

    • Sales70's avatar
      Sales70
      Joining in

      That seems to be my next step, I have replied to a question that was asked and I still haven’t heard back since last week 

      • Steven_L's avatar
        Steven_L
        Forum Team

        Thanks for coming back to us Sales70. A response was sent by a member of the team on January 21st. Please could you reply to the private message sent over and we can help further with your billing issues. 

        Kind Regards,

        Steven_L

  • Hi Sales70,

    Thanks for your post and welcome to our community.

    I'm sorry to hear you've received an unexpected bill.

    I'll send you a private message now. 

    Please look out for the envelope in the top right of the page and pop back to me when you can.