Forum Discussion

Raffy1's avatar
Raffy1
Tuning in
10 months ago

Cancellation fee

I have recently moved house to a property that has no access to virgin so had to cancel my services. I have been charged a termination fee which i was told i would get refunded for when i send proof of my new address, which i sent on the 13th of may via email to homemovers@virginmedia.co.uk, since i sent the email i have heard nothing since so i'm wanting to know why. It doesn't take nearly two weeks to read an email and send me a reply stating wether my proof was ok or i needed to send some other proof.

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    10 months ago

    Hi there Raffy1 👋 Welcome back to our forum and thanks for your post 😊

    Sorry to see that you've not heard back from the team regarding the disconnections fee's being removed. I'll be happy to take a look at this for you. I'll pop you a PM to confirm your details so this can be done.

    Regards

    Nathan

  • Nathan_B's avatar
    Nathan_B
    Forum Team
    10 months ago

    Thanks for chatting with me via PM Raffy1 😊 I'm glad I've been able to assist you with resolving this.

    Please do let us know if you need anything further, we're always happy to help.

    Regards

    Nathan