Forum Discussion

vicisie's avatar
vicisie
Joining in
30 days ago

Cancelation fee

Please I need to speak with someone and not an AI! 

MY Challenge started with correcting a mistake, from "wanting to cancel" to resolving my issues and staying a customer. I ACTUALLY spoke with someone and he said I should wait for a message from the sales team, but nothing like that happened. Now my account got disconnected and I got a new mail stating a cancelation fee I need to pay. 

If I can't become a customer anymore, can I create a payment plan? because the cancellation fee is too much to pay at once. 

  • goslow's avatar
    goslow
    Alessandro Volta
    30 days ago

    Your description is not entirely clear on what you were trying to do and what exactly has happened.

    What were you trying to achieve when you first started communicating with VM? You mention 'correcting a mistake'.

    You state you have now been disconnected. Is this what you wanted, or intended, to happen?

  • Kath_P's avatar
    Kath_P
    Forum Team
    30 days ago

    Hi vicisie, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear your services have been disconnected. As mentioned by goslow, your post isn't really clear on the details so we're not able to offer specific advice currently. 

    We're not able to set up any payment plans via the Community however we can take a closer look at things to better understand what's happened and your options going forward. In order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Thanks,