Forum Discussion

Robert78's avatar
Robert78
Joining in
8 months ago

Cancelation date

I've cancelled my Virgin Services and moved to Sky, they have dealt with the switch. I have received multiple emails from Virgin acknowledging the switch but haven't received a cancellation date. My new service changed on the 23rd of October, with a virgin billing date on the 11th of November. When will my service with Virgin be cancelled?

Thanks

4 Replies

    • Robert78's avatar
      Robert78
      Joining in
      8 months ago

      Thanks. My account doesn't seem to indicate any change and my virgin service was still working after new service started. Can a mod confirm this cancellation. 

       

      Thanks.

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team
        8 months ago

        Hi Robert78

        Sorry to hear you're no longer with us, however I'll be happy to check to see if your cancellation has gone through/is booked for you.

        I've dropped you a PM so I can take the details.

  • goslow's avatar
    goslow
    Alessandro Volta
    8 months ago

    A few recent topics on here have mentioned VM has some teething issues for some customer using OTS. A VM forum person should reply to this topic (typically within a few days) and may offer to look into it for you to confirm the cancellation.