Forum Discussion

Robert78's avatar
Robert78
Joining in
8 months ago

Cancelation date

I've cancelled my Virgin Services and moved to Sky, they have dealt with the switch. I have received multiple emails from Virgin acknowledging the switch but haven't received a cancellation date. My new service changed on the 23rd of October, with a virgin billing date on the 11th of November. When will my service with Virgin be cancelled?

Thanks

4 Replies

    • Robert78's avatar
      Robert78
      Joining in

      Thanks. My account doesn't seem to indicate any change and my virgin service was still working after new service started. Can a mod confirm this cancellation. 

       

      Thanks.

      • Beth_G's avatar
        Beth_G
        Icon for Forum Team rankForum Team

        Hi Robert78

        Sorry to hear you're no longer with us, however I'll be happy to check to see if your cancellation has gone through/is booked for you.

        I've dropped you a PM so I can take the details.

  • goslow's avatar
    goslow
    Alessandro Volta

    A few recent topics on here have mentioned VM has some teething issues for some customer using OTS. A VM forum person should reply to this topic (typically within a few days) and may offer to look into it for you to confirm the cancellation.