I've been trying to contact them for a month. My contract is about to end tomorrow, they wont let me cancel or offer a suitable new contract.... ive been emailing them every single day and if they bother to reply it is to use delaying tactics!
If i could give zero stars for Virgin broadband, I would. They treat their customers with contempt - their customer service is zero - they either don't bother to reply or say they'll call and then don't. They increase fees at every opportunity. Truly Awful. They pretend to want to resolve issues and then ignore you.
What email address are you sending your emails to?
How do you email them? I wasn't aware of a customer services email address? It's usually phone, online chat or some stuff via staff on these forums.
Why didn't you just do what's on advised on these forums over and over, send a recorded letter to the VM address? If you want to go to another provider, you could have just used that ISP's switching process as part of their new customer sign-up and they would have dealt with Virgin and cancellation for you.
Virgin Media, Sunderland, SR43 4AA
You can cancel 30 days before your contract ends.
ive been emailing them every single day
As per other replies, VM don't have a published CS email address so it would be interesting to know what address you have been sending emails to.
By means of reassurance, your contract will not end automatically and result in you losing service. Your minimum-term will end and very likely some promotional discounts. If you want to give 30days notice to cancel, then doing so by post may be easier if you're having problems by phone.
Alternatively, if you're looking to renegotiate a new minimum-term contract with associated discounts, then doing so by phone is usually the quickest way.
