Forum Discussion

tom52411's avatar
tom52411
Joining in
2 years ago

Can not verify me email address

Hi, 

I can not verify my email, every time I click the link it says verification link expired.

Thanks,

Tom52411

6 Replies

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  • Matt63's avatar
    Matt63
    Joining in
    2 years ago

    I'm having the same problem. It wanted me to change it to a non ntlworld address and now it has me going round in circles

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      2 years ago

      Hi Matt63, 

      Welcome back to our community forums. We're here to help.

      I'm very sorry to hear that. Would you mind expanding on what's happening exactly?

      Thanks,

       

      • tom52411's avatar
        tom52411
        Joining in
        2 years ago

        When I receive my verification email I click on the link it takes me to the virgin media website but says the link has expired, even if I click the link seconds after receiving the email. I have phoned customer support multiple times and got nowhere. I have been unable to access my account since joining a couple of months ago.

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi tom52411,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you're having some issues with the verification link. Is there a delay in it arriving to your email inbox? It should only take a few moments and still be active at that time.

    Thanks,
     

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    12 months ago

    Thanks for your time via PM tom52411 

    Glad I was able to help get this resolved and you can now access your account

    If you need anything else, let me know.

    Have an amazing weekend 🌞