Forum Discussion
- Matt63Joining in
I'm having the same problem. It wanted me to change it to a non ntlworld address and now it has me going round in circles
- tom52411Joining in
When I receive my verification email I click on the link it takes me to the virgin media website but says the link has expired, even if I click the link seconds after receiving the email. I have phoned customer support multiple times and got nowhere. I have been unable to access my account since joining a couple of months ago.
- Zach_RForum Team
Hi tom52411,
Thank you for your post and welcome to our community forums. We're here to help.
I'm sorry to hear you're having some issues with the verification link. Is there a delay in it arriving to your email inbox? It should only take a few moments and still be active at that time.
Thanks,
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