Forum Discussion

tom52411's avatar
tom52411
Joining in
10 months ago

Can not verify me email address

Hi, 

I can not verify my email, every time I click the link it says verification link expired.

Thanks,

Tom52411

  • I'm having the same problem. It wanted me to change it to a non ntlworld address and now it has me going round in circles

    • Zach_R's avatar
      Zach_R
      Forum Team

      Hi Matt63

      Welcome back to our community forums. We're here to help.

      I'm very sorry to hear that. Would you mind expanding on what's happening exactly?

      Thanks,

       

      • tom52411's avatar
        tom52411
        Joining in

        When I receive my verification email I click on the link it takes me to the virgin media website but says the link has expired, even if I click the link seconds after receiving the email. I have phoned customer support multiple times and got nowhere. I have been unable to access my account since joining a couple of months ago.

  • Hi tom52411,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you're having some issues with the verification link. Is there a delay in it arriving to your email inbox? It should only take a few moments and still be active at that time.

    Thanks,
     

  • Thanks for your time via PM tom52411 

    Glad I was able to help get this resolved and you can now access your account

    If you need anything else, let me know.

    Have an amazing weekend 🌞