Can I suspend my Virgin Media TV & Broadband
I was scheduled to move to a new permanent address, but unfortunately, the plan has fallen through at the last minute, and I am set to leave my current house on the 6th of September. Consequently, I ...
Forum Discussion
I don't believe that VM does temporary suspensions, but if you find a place served by VM you take your existing contract there for a fee of £20.
Thank you, Roger. It seems closing my account and opening a new one once I settle at a permanent address might be the best course of action. Since I'm no longer under contract with VM, there are no penalties for account closure. However, I'm concerned about my email address; it's an old ntlworld account, not virginmedia.com, but it might still be impacted.
Hi davidcam,
Thanks for your post and welcome to our community.
We're sorry to hear the move didn't go ahead for you.
We can't suspend services unfortunately.
Have you scheduled a disconnection with us yet? We do require 30 days notice.
The email account will be closed if the broadband account is disconnected. We'd therefore recommend moving any important mails and setting up a third party email account.
Please pop back to us when you can.
I have just had a chat conversation with VM customer services during which I was offered the possibility to have my account suspended for 3 months so it seems that suspending an account is possible. "instead of cancelling your account we can freeze your service/s in the next 3 months."
I came to the conclusion that closing my account was the best option for me, but it seems suspension could be an option for others.
We can understand your frustration and we only want to do our best to help from this point on. If you have any recent issues, we would be happy to look into them for a resolution
