Forum Discussion

savery's avatar
savery
Joining in
12 months ago

Can I downgrade just O2 package?

If I take the 85£ Mega volt bundle, Virgin media usually splits the bill into 60£ virgin media bill for Broadband, TV, and Phone. 25£ O2 bill for the unlimited mobile SIM.

Once this split is done, has anybody tried downgrading their O2 package for a cheaper one (say 10£) without impacting the entire contract?

I am worried because they are now giving nintendo switch as a freebie for new customer, but it is after a month. Is there a chance they will not issue it because of the downgrade?

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi savery 

    The info below is from the Legal Stuff section on https://www.virginmedia.com/broadband 

    • You won’t be able to keep your Nintendo Switch or bill credit if:
    • You cancel your services before they’re installed or before the end of your 14-day cancellation period.
    • You downgrade your bundle before your services are installed or before the end of your 14-day cancellation period.

    I suggest that if wanting to downgrade the sim that you don't contact O2 until after the 14 day period. You should then be able change the sim tarif without it affecting your free gift/bill credit or the actual Mega Volt bundle (TV, broadband and phone)  You won't save much though by taking a cheaper sim.

  • unisoft's avatar
    unisoft
    Knows their stuff

    savery wrote:

    If I take the 85£ Mega volt bundle, Virgin media usually splits the bill into 60£ virgin media bill for Broadband, TV, and Phone. 25£ O2 bill for the unlimited mobile SIM.

    Once this split is done, has anybody tried downgrading their O2 package for a cheaper one (say 10£) without impacting the entire contract?

    I am worried because they are now giving nintendo switch as a freebie for new customer, but it is after a month. Is there a chance they will not issue it because of the downgrade?


    Wait 2 months then go to uswitch.com, pick a cheap O2 SIM, then during O2 checkout, select existing customer and login using your O2 details. Select you don't want a SIM sent. Around this point the checkout process will say you have an upgrade fee or early termination charge. Ignore and by the final page the fee should have disappeared. Slo2 tried a fast one with this upgrade fee BUT they had marketed tariffs as being changeable during a contract so that's why the fee disappears. They scare people at first into aborting the transaction hoping that stops them.... I had done changes like this a few times (but not to cancel SIM to avoid SIM being part of VOLT benefits on VM side). The SIM tariff change will restart a 12 month contract though on the O2 side only.