Forum Discussion

doketwaj's avatar
doketwaj
Joining in
1 year ago

Can I cancel my O2 SIM after a Volt deal?

My broadband package was coming to an end so I did the usual call and threaten to cancel dance, but was offered 1Gb for £30 a month. It's £24 per month on my Virgin contract, and they signed me up for O2 SIM for £6 a month under a separate contract. As the broadband and the SIM are two separate contracts, and I have no need for the 02 SIM, could I can the phone contract and save £6 a month? Or will they know and I'll lose the deal? The SIM arrived 6 days ago and I haven't activated it yet. Nothing on my broadband contract seems to mention the SIM.

6 Replies

  • Alex_RM's avatar
    Alex_RM
    Forum Team (Retired)
    1 year ago

    Hi doketwaj,

    Volt benefits are applied to both the O2 and Virgin Media, if you cancel the SIM you would lose these benefits to your O2 services and may, in time, lose them to the Virgin Media services due to the terms and conditions.

    Alex_Rm

  • vikramka's avatar
    vikramka
    Joining in
    1 year ago

    My broadband package was coming to an end so I did the usual call and threaten to cancel dance, but was offered 1Gb for £30 a month. It's £24 per month on my Virgin contract, and they signed me up for O2 SIM for £6 a month under a separate contract. As the broadband and the SIM are two separate contracts, and I have no need for the 02 SIM, could I can the phone contract and save £6 a month? Or will they know and I'll lose the deal? The SIM arrived 6 days ago and I haven't activated it yet. Nothing on my broadband contract seems to mention the SIM.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      1 year ago

      Does that separate 02 contract have a fixed term? 

    • Gareth_L's avatar
      Gareth_L
      Forum Team (Retired)
      1 year ago

      Hello vikramka,

      Thanks for your post and welcome to our community.

      Regarding the O2 SIM this will be on a contract for X amount of months. You do have 14 days to cancel this from the date of the contract.

      However if you did cancel it it will affect the price of your 1Gb contract and price.

      As we are one company now you would need to contact O2 direct here to discuss this as we have no access to the systems side yet.

      Gareth_L