Forum Discussion

Cedd's avatar
Cedd
Tuning in
2 years ago

Can anyone give me a telephone number to contact Virgin that gets through to a person??

Can anyone give me a telephone number to contact Virgin that gets through to a person??

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 years ago

    Hi Cedd, 

    Thanks for taking the time to post in our community. We're sorry to hear you've had issues speaking to the team. You can reach them on 150 / 0345 454 1111. 

    If you expand more on the issues you've been having, we may be able to help get things sorted for you. Reply back here with as much detail as possible, omitting any personal information, and we can have a look. 

    Many thanks, 

    • Cedd's avatar
      Cedd
      Tuning in
      2 years ago

      Hi - thanks for replying. I managed to find this number for myself (I had tried 150 from my Virgin phone) but had to sit through so many options - choose this, pick that - and then finally get through to be told the current wait time was 110 minutes was enough to almost consign the phone to the front garden via the window.

      I did manage to get hold of an offshore agent who was quite knowledgeable but who did not have the authority to resolve my issue. She promised me a callback from a manager within the hour, which never happened. I eventually raised a written complaint, to which I received a couple of quick replies (which did not actually address my problem and sounded like copy-and-paste answers) but have now heard nothing for over 5 days.

      I have sent two chases, and my next step will be to contact the Ombudsman.

       

       

      • Reece_MH's avatar
        Reece_MH
        Forum Team (Retired)
        2 years ago

        Hi Cedd 👋

        We're sorry to hear about this experience when contacting our team. We're more than happy to assist you via our Community Forums, but we would need some more information on what the call was regarding, and what you need assistance with.

        All complaints are handled in line with our Code of Practice, which can be viewed here.

        Thanks,