Forum Discussion

awr1946's avatar
awr1946
Dialled in
2 years ago

Can’t sign in to VirginMedia.com on iPad

Over last few days I can’t sign into VirginMedia.com using my iPad, could this be that my iPad is running iOS 12?  It’s ok on my iPhone with later iOS 

  • Kain_W's avatar
    Kain_W
    Forum Team (Retired)
    2 years ago

    Hi awr1946,

    Thanks for your post and welcome back to the community.

    Many apologies for any issues faced, are you receiving any error messages at all?

    Usually we would advise our updates would coincide with recent software updates too.

    Regards,

    • awr1946's avatar
      awr1946
      Dialled in
      2 years ago

      Hi Kain,

      Thanks for your reply.  It just comes back to another sign-in page

      • David_Bn's avatar
        David_Bn
        Forum Team
        2 years ago

        Thanks for the update awr1946.

        Can you please confirm if you have access to your My Virgin Media account via the application on your iPad?

        Does this happen on multiple different browsers on the iPad?

        Thanks,

        David_Bn