My broadband arrived yesterday, I am a new account holder and getting the same issue as others; it says my account is linked to a different email (the same one i signed up with), even though I have only ever used one as I'm a new customer.
My whole experience with getting the internet has been the worst customer experience I have ever experienced, it's one trainwreck after another.
I don't see how Virgin Media survives this.
Someone from Virgin - please help.
Forum TeamHi Ozymandias1 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear this feedback about your experience with our services, and particularly that you are having difficulties getting My VM set up.
It's best if we check your details are all correct on our side, and we can then help get an IT ticket raised for your case if needed. I will send you a PM to confirm a few details and offer support. Please keep an eye on your Inbox 📩 in the top right corner of the page.
Thanks for your patience in the meantime! 🌞
