My broadband hub is supposed to arrive tomorrow but i still can't link my Virgin Media account or track my order. I'm getting the same issue as others; it says my account is linked to a different email (the same one i signed up with), even though I have only ever used one as I'm a new customer. I can't access anything. Any solutions? Cheers
Forum TeamHi AndrewWright,
Thank you for your post and welcome to the community.
We're very sorry for any issue you're having with your online account.
This is a known issue currently and we are working on resolving this.
Our apologies for any inconvience.
^Martin
So do I just sit tight? As a new customer I’m therefore unable to access any online details including my direct debit details that I know need tweaking (account name)
Forum TeamYes please AndrewWright
welcome to the queue mate, I've been in stasis since 8th July with the same problem. Its been 'escalated' five times with a promise to resolve it, since then and no one has ever rang me back to resolve. Problem still open as of this response.
Forum TeamHi Welland20,
Thank you for your post. We can see you are speaking with one of our colleagues over direct message.
We would recommend to continue to speak with our colleague regarding this.
^Martin
I'm getting this constantly, and it's becoming increasingly frustrating. Perhaps the switch from Sky was not such a brilliant idea. There is no helpline, and the online chat doesn't appear to want to talk to me.
Forum TeamHi there,
We can see you have been contacted on your own post by one of our colleagues. We would advise to respond there to get further assistance.
^Martin
