The email address used to access my account has been deactivated due to not using so i cannot access it anymore. To change the account email address the VM system requires access to the old email inbox. The only email change process sends a verification email to the old address.
How can I change the account email address without access to it?
Forum TeamHi lauraannie12,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having issues getting online to My VM. Please give the team a call on 150 / 0345 454 1111 and they'll be able to amend your email address to one you have access to for the verification.
This isn't something we can do via the Community we're afraid.
Keep us posted on how you get on.
Many thanks,
