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JP872's avatar
JP872
Joining in
2 years ago

Can’t access Neflix

Since moving house on 27 February i am still unable to access Netflix which is included in my package.  I have reported it twice and have been told this is due to a quirk in the system and would be sorted around 8 April.  We still have no Netflix and now I can’t get hold of anyone to speak to, I can’t even start a chat as I seem to have been blocked.  I have submitted two official complaints and have heard nothing.  I am paying for a service that I have not been receiving for 6 weeks. Please can someone advise me how I can resolve this issue? 

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    2 years ago

    Hi JP872 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having and the poor experience you've had 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel