Forum Discussion

infidel's avatar
infidel
Dialled in
2 years ago

Calling Part of my package a promotion.

I renewed my contract package with VM 18 months for broadband, TV and landline but I have just noticed in the small print on my contract says that TV MIX has been called a promotion ending 8 months before my contract ends pushing the price up by a further £29 a month plus the further yearly increase around £5. Am I stuck with this for 8 months before I can leave VM and how much will it cost to terminate my contract now. I am not prepared to negotiate a reduction in TV programs services. I feel I have been tricked.

6 Replies

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  • big-luap's avatar
    big-luap
    Superfast
    2 years ago

    If you want the services you have to learn to play the game, always get a deal for the full term of the contract. dont accept anything less. 

     

    • infidel's avatar
      infidel
      Dialled in
      2 years ago

      I thought I had as their was no mention of TVmix as promotion when a renewed by package

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        Did you manage to get through to someone at all?

        If so what they did they advise? 

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi infidel,

    Thank you for your post and welcome back to our community forums. We're here to help.
     

    I'm sorry to hear that you're unhappy with your current bundle. If you wish to discuss other offers and options, it'd be best to reach out to our retentions team who you can contact on 0345 454 1111 (or 150 from a Virgin Media landline). Let us know how you get on.

    Thanks,